IncidentCode
Real-time access and control
Add Your Heading Text Here
Instant insight, the moment it matters
As soon as an incident is detected at a client's site, Sirix's operators swiftly generate an event.
A text message and/or email is promptly dispatched to a pre-authorized group of stakeholders, potentially comprising security integrators, site owners, and additional relevant parties.
The message includes a clickable link that directs stakeholders to a real-time report of the ongoing event.
This report provides an insightful glance into the situation on site.
The text or email link opens a real-time report with video and images of the incident
Verified video clips
Showcasing relevant video footage for a clear understanding of the incident.
Gps locations and maps
Offering pinpoint geographical data to visualize the exact location of the event.
Detailed audit trails
Providing a chronological sequence of events and actions for thorough insight.
Live operator updates
Continuously updated information from the operator, giving a live commentary as the situation unfolds.
“Cancel dispatch” button: instantly halt unnecessary response
No more needless dispatch : Our interactive advanced report includes a vital component – the "Cancel Dispatch" button. This tool empowers stakeholders to halt the deployment of security teams or police to the site when deemed unnecessary.
A typical situation : In a surveillance scenario, operators dispatch authorities for an unrecognized person, and stakeholders quickly identify them as an employee, subcontractor, or non-threatening.
Not a problem : In such cases, the stakeholder can swiftly utilize the "Cancel Dispatch" button. This immediate action prevents the unnecessary arrival of security or police, ensuring a calm resolution.
What do your customers gain from the “cancel dispatch” button?
Saved time and reduced disruptions: Your customers can prevent unwarranted dispatches, saving time and minimizing disturbances on the premises.
Avoidance of false alarm fees: They can sidestep potential costs imposed by cities or security agencies for false alarms, leading to significant cost savings.
Ease of use and quick decision making: With its intuitive placement and straightforward operation, the button enables your customers to make swift and effective decisions, enhancing their experience with the report.
Share information seamlessly with authorities and security guard agencies
Automated shared reports: In the event of an incident escalating to a level where intervention by authorities is necessary, our system can automatically share the link to the advanced report with the police or security team agencies. This feature integrates seamlessly into client protocols, ensuring that when the situation demands it, authorities have immediate access to crucial information.
Giving patrol forces advanced insights
Constantly informed
Upon receiving the report, these agencies gain real-time insights into the evolving situation. This includes valuable details like the location of the problem, the number of intruders, whether they are armed, and their current movements.
Always one step ahead
This information equips the responding teams with a tactical advantage, allowing them to approach the site with a clear strategy, enhancing both the efficiency and safety of their operation.
What are the key advantages for site owners?
Discover the key advantages for owners. Gain insights, enhance control, and elevate performance with our tailored solutions.
Informed response teams
With access to the advanced report, police and security agencies can formulate a more effective response strategy.
Peace of mind
Site owners can be assured that in critical moments, the authorities are well-informed and prepared to handle the situation effectively.
Better incident management
This level of situational awareness aids in resolving incidents more swiftly and effectively, ensuring a safer outcome.
Boost your clients’ operational speed and efficiency
- Reduced false alarms and associated fines: Minimize unnecessary alerts and avoid costly penalties.
- Diminished losses through detailed incident insights: Gain in-depth details about incidents, aiding in loss prevention.
- Increased apprehensions with enhanced authority collaboration: Facilitate more effective engagement with law enforcement agencies.
- Strengthened customer relationships: Foster trust and reliability through efficient incident management.
How does IncidentCode work?
A video alarm arrives on Sirix’s operator workstation.
The operator verifies the incident and adds detailed information.
A clickable link is instantly sent to the pre-authorized list of stakeholders via SMS or email.
Users and, when needed, first responders review and act on event information.
The operator continuously shares updated information as the situation unfolds.
One click to know it all
The security integrator, the site owner, and other relevant stakeholders receive the SMS message or email.
Click on the link to immediately access Sirix’s advanced report.
Review clips, images, maps, and detailed information.
Communicate with the SOC operator.
Manage the incident. Click on the “cancel dispatch” button in the case of a false alarm.
From any web-enabled device, you can access our real-time and interactive reports and gain valuable incident information.
- Integrates with 500+ security cameras, VMS, NVR, and Cloud VMS
- 20+ AI-powered Cloud solutions for security threats
- Monitoring solutions in 200+ North American cities
