{"id":93447,"date":"2026-02-17T12:25:49","date_gmt":"2026-02-17T17:25:49","guid":{"rendered":"https:\/\/sirixmonitoring.com\/?post_type=careers&#038;p=93447"},"modified":"2026-05-05T07:50:37","modified_gmt":"2026-05-05T12:50:37","slug":"technical-support-and-network-security-specialist","status":"publish","type":"careers","link":"https:\/\/sirixmonitoring.com\/fr-ca\/careers\/technical-support-and-network-security-specialist\/","title":{"rendered":"Sp\u00e9cialiste en assistance technique et en s\u00e9curit\u00e9 r\u00e9seau"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-main-responsibilities\">Main responsibilities<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Respond to advanced technical support requests (phone, email, portal)<\/li>\n\n\n\n<li>Diagnose and resolve complex incidents related to network infrastructures, security systems, and deployed solutions<\/li>\n\n\n\n<li>Perform initial configurations and assist with onboarding new clients<\/li>\n\n\n\n<li>Ensure preventive and proactive maintenance of managed environments<\/li>\n\n\n\n<li>Thoroughly document interventions and maintain an up-to-date knowledge base<\/li>\n\n\n\n<li>Escalate issues requiring additional expertise to specialized teams (Infrastructure, Development, etc.)<\/li>\n\n\n\n<li>Collaborate with internal teams to deliver an optimal client experience<\/li>\n\n\n\n<li>Stay current with technology trends and recommend improvements to processes and systems<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-required-skills-and-qualifications\">Required skills and qualifications<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>College diploma (DEC) in IT, Network Administration, Information Security, or equivalent education<\/li>\n\n\n\n<li>Strong experience in network technical support and\/or cybersecurity (major asset)<\/li>\n\n\n\n<li>Solid knowledge of TCP\/IP, VPNs, routing, and firewalls<\/li>\n\n\n\n<li>Familiarity with monitoring and security systems (IDS\/IPS, SIEM, etc.) \u2013 asset<\/li>\n\n\n\n<li>Strong analytical and problem-solving abilities<\/li>\n\n\n\n<li>Excellent communication skills with a client-focused mindset<\/li>\n\n\n\n<li>Bilingualism (French and English) preferred<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-benefits-of-joining-sirix\">Benefits of joining Sirix<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comprehensive group insurance<\/li>\n\n\n\n<li>Hybrid work model (home and office)<\/li>\n\n\n\n<li>Free on-site parking<\/li>\n\n\n\n<li>Permanent full-time position<\/li>\n\n\n\n<li>Dynamic and collaborative work environment<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">If you are passionate about technology, security, and delivering exceptional support, we encourage you to apply and grow with Sirix.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-93447","careers","type-careers","status-publish","hentry"],"acf":[],"yoast_head":"\n<title>Technical support and network security specialist - 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