Main responsibilities
- Respond to advanced technical support requests (phone, email, portal)
- Diagnose and resolve complex incidents related to network infrastructures, security systems, and deployed solutions
- Perform initial configurations and assist with onboarding new clients
- Ensure preventive and proactive maintenance of managed environments
- Thoroughly document interventions and maintain an up-to-date knowledge base
- Escalate issues requiring additional expertise to specialized teams (Infrastructure, Development, etc.)
- Collaborate with internal teams to deliver an optimal client experience
- Stay current with technology trends and recommend improvements to processes and systems
Required skills and qualifications
- College diploma (DEC) in IT, Network Administration, Information Security, or equivalent education
- Strong experience in network technical support and/or cybersecurity (major asset)
- Solid knowledge of TCP/IP, VPNs, routing, and firewalls
- Familiarity with monitoring and security systems (IDS/IPS, SIEM, etc.) – asset
- Strong analytical and problem-solving abilities
- Excellent communication skills with a client-focused mindset
- Bilingualism (French and English) preferred
Benefits of joining Sirix
- Comprehensive group insurance
- Hybrid work model (home and office)
- Free on-site parking
- Permanent full-time position
- Dynamic and collaborative work environment
If you are passionate about technology, security, and delivering exceptional support, we encourage you to apply and grow with Sirix.