With the customer portal, you get answers to your questions, track the progress of active tickets, and view incident reports with timestamps and images.
In the customer portal, you’ll find a streamlined experience designed to empower your security business. Quickly find answers with our categorized articles and obtain personalized support through chat, email, and phone.
Enhance your marketing and sales efforts with a variety of resources, including branded brochures, presentations, price lists, and ready-to-use SLAs.
Utilize the event portal, your incident management tool, to access real-time statistics on operator performance and client site alarms, live video feeds, and detailed transactions on recorded events. Simplify administrative tasks with online forms for site connections, payments, and information updates.
The customer portal is your all-in-one solution for effective client site management and business growth.
This feature-rich platform offers a robust, multi-channel support system, enabling you to submit and efficiently track your support tickets.
You have the flexibility to reach out through your preferred communication channel, be it email, chat, or phone.
Use HelpDesk’s self-service options like FAQs and a knowledge base to find answers quickly, boosting your autonomy and saving time for better reach.
Experience personalized support tailored to your history and preferences, ensuring each interaction is relevant and effective.
Automated responses and smart ticket routing in HelpDesk streamline the resolution process, greatly reducing waiting times and improving efficiency.
With mobile accessibility, manage your tickets and interact with our support team on-the-go from your smartphone.
As your business grows, our HelpDesk scales to meet your increasing demands, ensuring consistent support quality.
HelpDesk is integrated with various tools and platforms to simplify your customer service tasks, providing a seamless experience.
This platform is designed to make your support interactions as efficient and productive as possible, allowing you to focus more on your core business.
Experience the cutting-edge efficiency of our live chat feature within the HelpDesk. This AI-powered tool is designed to provide you with instant responses to your inquiries. Whether you have questions about site integration, operational procedures, or troubleshooting, our live chat AI is equipped to offer quick, accurate answers.
With this tool at your disposal, you can enjoy a seamless support experience, reducing the need for extended searches or waiting for responses. The live chat feature is a testament to our commitment to providing you with the best possible support, enabling you to focus on delivering top-tier security solutions to your clients.
With the event portal, you gain direct access to crucial data and live insights, enhancing your ability to oversee and manage your clients’ security effectively.
The event portal provides detailed statistics on Sirix’s operator performance for each of your clients’ sites. This transparency ensures peace of mind and upholds the quality of service, allowing you to monitor and ensure consistent security standards.
Our online forms section is a hub of efficiency, created to streamline your management processes. Here, as a channel partner, you’ll find a wide array of fill-out forms readily available, catering to various aspects of your business needs. This includes forms for onboarding, seamlessly connecting new sites to our Security Operations Center, processing payments, and updating client site information.
These forms are designed to simplify and speed up your administrative tasks, ensuring you can focus more on the strategic aspects of your business. Whether you’re adding a new client or making crucial updates, these forms are intuitively designed for ease of use and quick submission.
By centralizing these essential documents in the customer portal, we aim to provide you with a hassle-free, time-saving solution for all your administrative requirements, enhancing your operational efficiency and business agility.
Access a treasure trove of resources designed to boost your sales and marketing efforts, all tailored to your needs. We’ve compiled a comprehensive suite of tools and resources to assist you in your sales and marketing journey. Here, you’ll find detailed price lists of Sirix services and products, enabling you to make informed proposals to your clients.
We also provide ready-to-use Service Level Agreements (SLAs) that you can effortlessly adapt for use with your clients, ensuring a professional and consistent service offering.
All these resources are available in both French and English, ensuring you can connect with a broader audience. This toolkit is your one-stop shop for elevating your sales and marketing strategies, providing you with the materials you need to succeed in today’s competitive market.
In the customer portal, you gain a comprehensive toolbox designed to streamline every aspect of your security business. From instant AI-driven support and detailed operational insights to a rich array of sales and marketing resources and efficient online form management, this portal is your key to enhanced productivity and client satisfaction. Embrace the full potential of Sirix to elevate your service offerings and grow your business with confidence.
