We offer a hotline that is open 24 hours a day, 7 days a week to help store employees solve any security or operational problems that may come up on the job.
The operators at the Sirix technical assistance center may assist shop staff with a range of concerns, including water leaks, malfunctioning alarm systems, a lack of supplies, and an electrical outage, among others.
Sirix’s collaborative incident management system follows your established protocols to deal with any possible situations that might happen within your organization.
When an employee phones our security operation center, a qualified operator swiftly responds and assists him in resolving any issues utilising the pre-established dynamic workflow.
This strategy provides a rapid and successful conclusion, allowing your organization to continue operating normally and efficiently.
WORK SITUATION EXAMPLE
The employee encounters an issue.
The employee calls Sirix’s Technical Assistance Center.
The employee follows the operator’s advices.
The problem is solved.
Sirix provides two distinct retail security services to protect your business from theft, vandalism, and loitering. You can choose between Remote Video Monitoring and Alarm Video Verification depending on your organization’s specific demands and characteristics.
Preventing crimes requires early detection.
Remote Video Monitoring allows an operator to respond in real time to video, sensor, access control, or other networked device alarms, transforming your video management system into a proactive retail security solution.
How it works?
Step 1 : An unusual activity for a categorized item is detected.
Step 2 : Live video of the event that set off the alarm is sent to an operator.
Step 3 : The operator follows the predetermined SOP (voice talk-down, emergency contact, police, etc.)
It is a more basic alternative than remote video monitoring, but it has a competitive pricing structure and is an excellent fit for many enterprises.
How it works?
Step 1 : A specific action (door contact, motion detection, glass break, etc.) triggers the alarm system.
Step 2 : The activated alarm is communicated to the alarm monitoring center.
Step 3 : A remote video monitoring center operator enables cameras and inspects the business.
Step 4 : The operator follows the predetermined SOP (voice talk-down, emergency contact, police, etc.)
Sirix provides two retail security services, AktivSense and the Visual Camera Audit, to ensure that your company’s security systems and infrastructure are always operating at peak efficiency.
With these solutions, you are alerted whenever an anomaly is found. Thus, you may focus your attention on the most crucial tasks while ensuring the seamless operation of your company.
Sirix conducts exhaustive camera inspections to guarantee optimal functioning conditions. (inadequate lighting, lens dust, incorrect camera angle, etc.)
Each verification results in the generation of a report.
You can choose which criteria should be included in the verification and set the frequency of the check.
AktivSense is an all-inclusive uptime monitoring system that alerts you immediately when an issue occurs within your monitored infrastructure (servers, Windows services, software, IP speakers, router, SIP address, CPU temperature, etc.) and enables you to quickly locate and address it.
It is an enterprise-ready solution that integrates rapidly and has unmatched installation, automation, and scalability capabilities.
Take advantage of the finest service available from coast to coast. Contact us to share your ideas and let’s collaborate to develop the best approach.
