Legal
Privacy is part of the protection.
This policy explains what personal information Sirix collects, why we collect it, how we protect it and how you can exercise your rights.
Last updated: October 6, 2026
We collect personal information only to deliver our monitoring services, serve our partners and run our business.
Video and audio from monitored sites are handled under strict access controls in our command centers.
We never sell, rent or trade personal information, and we never share it with third parties for their own marketing purposes.
You can access, correct or ask questions about your information at any time.
A designated privacy officer answers every privacy request.
Sirix has designated a privacy officer responsible for the protection of personal information.
Simon de Massia, system administrator and privacy officer
For any request, question or complaint about privacy or your personal information, email privacy@sirixmonitoring.com.
9326-5528 Québec inc., operating as Sirix Monitoring (“Sirix”, “we”), provides remote video monitoring and site management services to security integrator partners and businesses across North America. Our head office and main command center are located at 2525 boulevard Daniel-Johnson, suite 405, Laval, Québec H7T 1S9.
This policy applies to personal information we collect through our website, our partner relationships, our command center operations and our recruiting. Personal information about our employees is handled under a separate internal notice. Our SMS practices are described in our SMS policy.
When we monitor a site, we do so on behalf of our partner and their client, who decide which cameras and devices are monitored. Requests about video from a monitored site may be referred to them, and we support them in responding.
Website visitors: information you submit through our forms (name, email, phone number, company, message) and technical information collected through cookies and similar technologies (see section 6).
Partners and business contacts: business contact details, account information and information related to support and portal access.
Monitored sites: video, audio, alarm events, intercom and voice intervention recordings, and incident reports generated while we monitor sites on behalf of our partners.
Calls: calls to Sirix may be recorded for training, quality and compliance purposes.
Job applicants: information you provide when applying, such as your resume and contact details.
To monitor sites, verify alarms and respond to incidents, including contacting police or emergency services when a situation requires it. To provide incident reports and support to our partners. To answer your requests and manage our business relationships. To send business communications you can unsubscribe from at any time. To improve our website and services. To evaluate job applications. To meet our legal obligations.
Directly from you, through our forms, emails and calls. Through the cameras, sensors and devices we monitor on behalf of our partners. Automatically through cookies and similar technologies on our website. We collect only what is necessary for the purposes described in this policy.
We collect, use and share personal information with your consent, unless the law allows otherwise. You can withdraw your consent at any time by writing to privacy@sirixmonitoring.com, subject to legal or contractual restrictions.
Our website uses cookies and similar technologies, including Google Analytics and Google Tag Manager, to measure traffic and improve your experience. Technologies that can identify, locate or profile you are turned off by default and run only if you accept them through our cookie banner. You can change your choice at any time through the cookie settings or your browser.
We share personal information only when necessary:
We never sell, rent or trade personal information, and we never share it with third parties for their own marketing purposes.
Some of our service providers may store or process personal information outside Québec, including elsewhere in Canada and in the United States. Before doing so, we assess whether the information will be adequately protected, and our providers are bound by confidentiality and security obligations.
We keep personal information only as long as needed for the purposes described in this policy or as required by law. Video and alarm event data are kept for the period set out in our agreement with the partner, then deleted. Call recordings are kept for a limited period for quality and compliance purposes. Business contact information is kept for the duration of the business relationship and a reasonable period afterward. Job applications are kept for a limited period after the hiring process ends. When information is no longer needed, we destroy or anonymize it securely.
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. Our two command centers operate with independent, redundant infrastructure and restricted physical access. Access to video and systems is limited to trained, authorized personnel who need it to do their work, and our employees are bound by confidentiality obligations. We work only with service providers that maintain appropriate security standards.
You can ask to access the personal information we hold about you, correct it if it is inaccurate or incomplete, withdraw your consent, ask that we stop distributing it or remove it when the law allows, and receive certain information in a structured, commonly used format. Send your request to privacy@sirixmonitoring.com. We may need to verify your identity. We respond within 30 days.
If a confidentiality incident involving personal information presents a risk of serious injury, we notify the Commission d’accès à l’information du Québec and the people affected, and we keep a record of every incident.
Write to our privacy officer at privacy@sirixmonitoring.com. If you are not satisfied with our answer, you can contact the Commission d’accès à l’information du Québec or, where applicable, the Office of the Privacy Commissioner of Canada.
Our website and services are intended for businesses and are not directed to children.
We may update this policy. The date at the top of the page shows the latest version.
Privacy officer: Simon de Massia, system administrator and privacy officer, privacy@sirixmonitoring.com
Mail: 9326-5528 Québec inc. (Sirix Monitoring), attention privacy officer, 2525 boulevard Daniel-Johnson, suite 405, Laval, Québec H7T 1S9
Phone: 1-855-788-1919
9326-5528 Québec inc., operating as Sirix Monitoring (“Sirix”), owns this website and its content, which are protected by copyright. By using this website, you agree to these terms. Sirix may update them at any time.
All names, logos, text, images, graphics and other material on this website belong to Sirix, its affiliates or third parties, whether registered or not. You may not copy, reproduce, publish, transmit or modify them without prior written permission from Sirix.
The information on this website is provided for general information. Sirix makes no guarantee as to its accuracy or completeness and is not liable for any loss arising from the use of this website, to the extent permitted by law.
Links and embedded content from third parties are governed by their own policies. Sirix is not responsible for their practices.
This website is governed by the laws of the Province of Québec, Canada. Any dispute will be heard by the competent courts of the judicial district of Montréal.