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A team of experts ensures the optimal functioning of your secured site at all times by maintaining, managing, and repairing your security systems, and reducing the number of false alarms generated on your site.
A team of experts ensures the optimal functioning of your secured site at all times by maintaining, managing, and repairing your security systems, and reducing the number of false alarms generated on your site.
Sirix Pro clients receive constant assistance from our security experts in three departments to verify that your systems function properly, to optimize your site’s performance, and to respond swiftly to any incidents when necessary.
By choosing Sirix Pro, you can focus on growing your business while we ensure that all your systems, devices, and infrastructure operate at peak efficiency, that your site is safe, and that all issues are fixed before they become a problem.
Technical staff, site analysts, and operator analysts are assigned to manage your account. By supervising your security systems, continually enhancing your site’s security, and assessing the work of our operators, each colleague works in concert to assure your site’s peak performance.
Through AktivSense, an innovative uptime monitoring module developed by Sirix, our technical staff monitors the health, functionality, and performance of all your systems and applications.
Once something out of the ordinary is noticed inside your monitored infrastructure, a notification is sent. Thus, anomalies are rapidly identified, and problems are quickly remedied.
A collaborative dashboard enables people to interact through a feature-rich online interface with a variety of capabilities. The portal is designed to facilitate team communication and collaboration.
Once a month, we connect to your systems and evaluate site performance. All anomalies and subpar images are reported for assessment.
When we receive your service call, Sirix assigns a priority level depending on the severity of the problem. Each priority level specifies the targeted and required response times, as well as a target time for resolving the service call.
All response times correspond to normal working hours. In the case of very high priority service calls, our team works nonstop until the problem is remedied.
Although we guarantee the required response time, we always strive to meet the target response time.
Sirix’s team of professionals is certified to work with the platforms listed below.
They assure the proper operation of your security system by installing, maintaining, administering, and repairing it.
ACC / Appliance / Cameras / Loud Horn Speaker
Arkiv / ICT / Legend and Storm camera
Omnicast / Synergis / Mission Control
Omnicast / Synergis / Mission Control
Camera station / Guard Suite / Perimeter Defender / Object Analytics / Cameras / Loud-Horn Speakers
Thermal camera / SightSensor (HD, NS, TC)
Aanalytics+
Camera / EVA & IVA
Camera / Ai
XProtect (base configuration)
VMS / Network Optix
Camera / ACCUSENSE
Hattrix
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