Sirix Pro

Premium support

Remote live monitoring ongoing assistance

Sirix Pro offers specialized support to ensure the smooth functioning of secure sites, focusing on technical maintenance and guiding on-site staff in proper security procedures for enhanced effectiveness and reliability.

REMOTE LIVE MONITORING - ONGOING ASSISTANCE

Sirix Pro

Premium support

A team of experts ensures the optimal functioning of your secured site at all times by maintaining, managing, and repairing your security systems, and reducing the number of false alarms generated on your site.

What is Sirix Pro?

Sirix Pro is a specialized support service by Sirix, dedicated to ensuring the efficient operation of secured sites. Our expertise spans two primary areas: technical problem resolution and guidance in proper procedure adherence by on-site staff.

First, our technical staff excels in system maintenance and repair, addressing any technical issues that may arise with the security systems. This ensures that the infrastructure remains robust and reliable.
Second, we assist on-site staff in correctly implementing security procedures, such as properly arming/disarming sites and adhering to established protocols.

This dual approach minimizes false alarms and enhances overall security effectiveness. Sirix Pro’s support empowers businesses to grow confidently, knowing their security systems are functioning optimally and that they are utilizing these systems effectively.

What is Sirix Pro?

First, our technical staff excels in system maintenance and repair, addressing any technical issues that may arise with the security systems. This ensures that the infrastructure remains robust and reliable.
Second, we assist on-site staff in correctly implementing security procedures, such as properly arming/disarming sites and adhering to established protocols.

Your team of experts

Sirix Pro clients receive constant assistance from our security experts in three departments to verify that your systems function properly, to optimize your site’s performance, and to respond swiftly to any incidents when necessary.

Technical staff

They help with security system maintenance, management, and repair.
They detect and fix software or hardware issues via AktivSense, our advanced uptime monitoring module.
They oversee the configuration of AI products and software

Site analysts

They review activity reports to ensure that the number of false alarms is minimised.
They notify the technical team immediately, when they detect a technical issue.
They collaborate with the client to ensure that the proper protocols are followed.
They teach clients how to use the various Sirix tools.

Operator analysts

They examine operators’ call handling and/or voice talk-down responses.
They ensure that the appropriate procedures are followed, and that the proper outcome is chosen.

Technical Staff

They help with security system maintenance, management, and repair.
They detect and fix software or hardware issues via AktivSense, our advanced uptime monitoring module.
They oversee the configuration of AI products and software

Site Analysts

They review activity reports to ensure that the number of false alarms is minimised.
They notify the technical team immediately, when they detect a technical issue.
They collaborate with the client to ensure that the proper protocols are followed.
They teach clients how to use the various Sirix tools.

Operator Analysts

They examine operators’ call handling and/or voice talk-down responses.
They ensure that the appropriate procedures are followed, and that the proper outcome is chosen.

Sirix Pro topology

Find solutions that are tailored to your industry.

Grow while we secure and optimize your site

By choosing Sirix Pro, you can focus on growing your business while we ensure that all your systems, devices, and infrastructure operate at peak efficiency, that your site is safe, and that all issues are fixed before they become a problem.

FUNDAMENTALS

Your own professional team

Technical staff, site analysts, and operator analysts are assigned to manage your account. By supervising your security systems, continually enhancing your site’s security, and assessing the work of our operators, each colleague works in concert to assure your site’s peak performance.

AKTIVSENSE

Always know the state of your monitored infrastructure

Through AktivSense, an innovative uptime monitoring module developed by Sirix, our technical staff monitors the health, functionality, and performance of all your systems and applications.

Once something out of the ordinary is noticed inside your monitored infrastructure, a notification is sent. Thus, anomalies are rapidly identified, and problems are quickly remedied.

A collaborative dashboard enables people to interact through a feature-rich online interface with a variety of capabilities. The portal is designed to facilitate team communication and collaboration.

MONTHLY SITE AUDIT

Ensure the optimal operation of your security devices

Once a month, we connect to your systems and evaluate site performance. All anomalies and subpar images are reported for assessment.

We work tirelessly to serve you

Our comprehensive service call system guarantees quick response times and problem resolution.

Service call resolution time

HOW IT WORKS

When we receive your service call, Sirix assigns a priority level depending on the severity of the problem. Each priority level specifies the targeted and required response times, as well as a target time for resolving the service call.

EXPEDITED SERVICE FOR EMERGENCIES

All response times correspond to normal working hours. In the case of very high priority service calls, our team works nonstop until the problem is remedied.