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HelpDesk

With the HelpDesk, you get answers to your questions, track the progress of active tickets, and view incident reports with timestamps and images.

Visit HelpDesk

Your security toolkit for success

In the HelpDesk, you’ll find a streamlined experience designed to empower your security business. Quickly find answers with our categorized articles and obtain personalized support through chat, email, and phone.

Enhance your marketing and sales efforts with a variety of resources, including branded brochures, presentations, price lists, and ready-to-use SLAs.

Utilize the event portal, your incident management tool, to access real-time statistics on operator performance and client site alarms, live video feeds, and detailed transactions on recorded events. Simplify administrative tasks with online forms for site connections, payments, and information updates. 

The HelpDesk is your all-in-one solution for effective client site management and business growth.

customer portal for effective client site management and business growth
Knowledge base

Instant answers for your queries

Access a wealth of expertly curated articles, providing you with quick, clear answers to all your operational and technical queries.
In our ‘Knowledge Base’ section, you, as a channel partner, have immediate access to an extensive library of articles and resources. This section is meticulously organized into categories, making it effortless for you to find precise and relevant information. Whether you need guidance on connecting a site to our Security Operations Center, details about the onboarding process, information on Sirix-supported products, or instructions for using tools like our event portal, everything is at your disposal.
We’ve designed this section to simplify your search for information, reducing the time you spend on troubleshooting and operational queries. By providing easily navigable, category-specific answers, the Knowledge Base empowers you to quickly resolve issues, enhance your understanding of our systems, and streamline your operations, ensuring you can focus more on your core business activities and less on sorting through complex information.
Instant answers for customers operational and technical queries
HelpDesk

Simplified ticketing for efficient support

With Sirix’s HelpDesk, you experience enhanced support efficiency, allowing for easy ticket submission and tracking of all pending requests.

Helpdesk section icon sirix.

Our HelpDesk is meticulously crafted to enhance the support experience for you, our valued channel partners.

This feature-rich platform offers a robust, multi-channel support system, enabling you to submit and efficiently track your support tickets.

You have the flexibility to reach out through your preferred communication channel, be it email, chat, or phone.

Use HelpDesk’s self-service options like FAQs and a knowledge base to find answers quickly, boosting your autonomy and saving time for better reach.

Experience personalized support tailored to your history and preferences, ensuring each interaction is relevant and effective.

Automated responses and smart ticket routing in HelpDesk streamline the resolution process, greatly reducing waiting times and improving efficiency.

With mobile accessibility, manage your tickets and interact with our support team on-the-go from your smartphone.

As your business grows, our HelpDesk scales to meet your increasing demands, ensuring consistent support quality.

HelpDesk is integrated with various tools and platforms to simplify your customer service tasks, providing a seamless experience.

This platform is designed to make your support interactions as efficient and productive as possible, allowing you to focus more on your core business.

Live chat AI
answer to the question icon sirix.

Accurate answers to your questions

Experience the cutting-edge efficiency of our live chat feature within the HelpDesk. This AI-powered tool is designed to provide you with instant responses to your inquiries. Whether you have questions about site integration, operational procedures, or troubleshooting, our live chat AI is equipped to offer quick, accurate answers.

Its advanced technology understands and processes your queries in real-time, ensuring that you get the information you need without delay. This not only saves you time but also enhances your ability to manage client sites more effectively.

With this tool at your disposal, you can enjoy a seamless support experience, reducing the need for extended searches or waiting for responses. The live chat feature is a testament to our commitment to providing you with the best possible support, enabling you to focus on delivering top-tier security solutions to your clients.

Accurate answers to customers questions
Event portal

Your clients' security at a glance

With the event portal, you gain direct access to crucial data and live insights, enhancing your ability to oversee and manage your clients’ security effectively.

View Operator Performance Stats

View operator performance stats

The event portal provides detailed statistics on Sirix’s operator performance for each of your clients’ sites. This transparency ensures peace of mind and upholds the quality of service, allowing you to monitor and ensure consistent security standards.

Review recorded event footage

Gain access to recorded event footage, complete with time-stamped operator transactions. This feature lets you review and assess every aspect of security events, offering a comprehensive understanding of on-site activities.
Monitor with text, tablet with construction view, and phone with security alert
User interacting with a digital checklist on a customer portal interface

Learn from insightful reports

Access a variety of reports containing vital statistics such as alarm counts and outcome stats by site. These actionable insights are essential for informed decision-making, helping you optimize security and operational strategies.

Examine live footage

The portal offers real-time access to live footage from your clients’ sites. This immediate view into ongoing events is crucial for staying informed and ensuring proactive security management, keeping you constantly updated on the ground situation.
Customer portal showing surveillance system alerts and monitoring on desktop and mobile devices
Operators' perspective during a client site alarm

Operators' perspective during a client site alarm

The left window features a looping clip of the incident triggering the alarm, while the right window provides a continuous live camera feed.
Online forms

Accelerating your administrative tasks

Discover the ease of managing your operations with our comprehensive collection of online forms, designed for your convenience.

Our online forms section is a hub of efficiency, created to streamline your management processes. Here, as a channel partner, you’ll find a wide array of fill-out forms readily available, catering to various aspects of your business needs. This includes forms for onboarding, seamlessly connecting new sites to our Security Operations Center, processing payments, and updating client site information.

These forms are designed to simplify and speed up your administrative tasks, ensuring you can focus more on the strategic aspects of your business. Whether you’re adding a new client or making crucial updates, these forms are intuitively designed for ease of use and quick submission.

By centralizing these essential documents in the HelpDesk, we aim to provide you with a hassle-free, time-saving solution for all your administrative requirements, enhancing your operational efficiency and business agility.

Sales & marketing toolkit

Amplify your reach

Access a treasure trove of resources designed to boost your sales and marketing efforts, all tailored to your needs. We’ve compiled a comprehensive suite of tools and resources to assist you in your sales and marketing journey. Here, you’ll find detailed price lists of Sirix services and products, enabling you to make informed proposals to your clients.

We also provide ready-to-use Service Level Agreements (SLAs) that you can effortlessly adapt for use with your clients, ensuring a professional and consistent service offering.

Enhance your presentations with our downloadable security service presentations, crafted to communicate the value of our offerings effectively. Additionally, you have access to a variety of branded brochures, each specifically designed for different client verticals, providing a tailored approach to each potential market.

All these resources are available in both French and English, ensuring you can connect with a broader audience. This toolkit is your one-stop shop for elevating your sales and marketing strategies, providing you with the materials you need to succeed in today’s competitive market.

Conclusion

In the HelpDesk, you gain a comprehensive toolbox designed to streamline every aspect of your security business. From instant AI-driven support and detailed operational insights to a rich array of sales and marketing resources and efficient online form management, this portal is your key to enhanced productivity and client satisfaction. Embrace the full potential of Sirix to elevate your service offerings and grow your business with confidence.

Our partners

Our partners are the cornerstone of our achievements, contributing diverse expertise and unwavering support to our shared endeavors.
our supported partner GSD group
our supported partner Hanwha
our supported partner TELTONIKA
our supported partner Inaxsys
our supported partner avigilon
our supported partner Speco technologies
our supported partner axis.
our supported partner GeoVision
our supported partner exacq
our supported partner Genetec
our supported partner Bosch
our supported partner Kantech
our supported partner milestone
our supported partner sightlogix
our supported partner commend.
our supported partner TOA
our supported partner 2N.
our supported partner Bogen.
our supported partner dell.
  • Integrates with 500+ security cameras, VMS, NVR, and Cloud VMS
  • 20+ AI-powered Cloud solutions for security threats
  • Monitoring solutions in 200+ North American cities
Get alerts at the first sign of anomalies in your security camera system.
Ad for Sirix's AktivSense, a cloud-based camera monitoring AI, with a free demo offer.
  • Integrates with 500+ security cameras, VMS, NVR, and Cloud VMS
  • 20+ AI-powered Cloud solutions for security threats
  • Monitoring solutions in 200+ North American cities
Get alerts at the first sign of anomalies in your security camera system.
Ad for Sirix's AktivSense, a cloud-based camera monitoring AI, with a free demo offer.
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