- Lone worker alarm response
Lone worker monitoring and alarm response, 24/7.
Lone worker monitoring is a 24/7 service where trained operators answer every alarm from your employees who work alone, such as a missed check-in, a panic button, a fall or a no-motion alert, and follow your exact emergency procedure until help arrives. Sirix connects the lone worker devices and apps your team already uses to its command center, where a real person responds every time.
Trusted by organizations of all sizes since 2016, Sirix protects sites across 230+ cities throughout North America.
24/7/365
Live alarm response
Real people
Trained, bilingual operators
500+
Manufacturers supported
25,000+
Devices monitored
230+
Cities across North America
The risk
Help can't wait when no one is around.
When a worker is alone, an accident or an attack can go unnoticed for hours. Lone worker alarm response closes that gap.
36%
of US lone workers say they had an accident while working alone in the past year, compared with 27% in Canada.
48%
accident rate reported by lone workers in utilities and oil and gas, followed by construction at 41%.
Source: EcoOnline 2026 report, via EHS Today.
$48,000
average economic cost of one medically consulted work injury in the US.
Workplace laws are catching up too. Several Canadian provinces regulate working alone, and US states such as Washington require panic buttons for some isolated workers. See what applies to you below.
Why live response
An alert is not a response.
The difference between an app-only lone worker solution and a monitored one is who acts on the alarm. With an app only, alerts go to a manager or coworker who may be asleep, busy or out of range. With Sirix lone worker alarm response, every alarm reaches a trained operator at a 24/7 command center who follows your procedure right away, day or night.
App only
Alerts go to your own people.
- Alerts depend on someone checking their phone
- No coverage at night, on weekends or on vacations
- No set procedure when an alarm comes in
- Records depend on who handled it
Sirix lone worker alarm response
A real person answers, every time.
- Every alarm answered 24/7/365 by a trained, bilingual operator
- Your predefined procedure followed in your order
- Emergency services, guards or your contacts called as your procedure requires
- A time-stamped report emailed when the event is closed. See an example
How it works
How does lone worker monitoring work?
Lone worker alarm response works in six steps: your workers check in from their phone or device, the system raises an alarm when a check-in is missed or a worker asks for help, a Sirix operator opens your site’s procedure, acts on it in the order you set, stays engaged until the situation is resolved, and sends you a full incident report.
01
Workers check in.
Your workers check in at the start, end and key moments of their shift, on a schedule you set based on the risk of the job.
02
An alarm is raised.
A missed check-in, a panic button, a fall, a shake or a no-motion alert sends an alarm straight to the Sirix command center. Your worker does not need to call anyone.
03
The operator opens your procedure.
Before acting, the operator opens your site’s predefined procedure, so every response follows your plan.
04
Your procedure is followed.
The operator calls the people and services you chose, in the order you chose, from your worker’s phone to emergency services.
05
We stay with it.
The operator stays engaged until your worker is confirmed safe or help has arrived.
06
You get the report.
A time-stamped incident report is emailed as soon as the operator closes the event, and saved to your account.
Or call 1-855-788-1919, 24/7.
Features
Protection for every way a worker can get into trouble.
Every alert type below can be routed to a live Sirix operator.
Timed check-ins
Workers confirm they are safe at intervals you set. A missed check-in starts the alarm process automatically.
Panic button
A discreet button in the app or on a wearable sends an immediate call for help.
Fall detection
Built-in motion sensors detect a sudden fall and raise an alarm.
No-motion alert
If a worker stops moving for too long, the system treats it as a man-down event.
Shake to alert
A quick shake of the phone sends an alarm when pressing a button is not possible.
GPS location
Operators see where the worker is, so help goes to the right place.
Bluetooth wearables
Wearable panic buttons pair with the worker’s phone for hands-free alerts.
Any phone, any network
Workers can check in by text or voice from any phone, including basic phones and landlines, with no data plan needed.
Satellite devices
Satellite messengers such as Garmin inReach and Globalstar SPOT keep workers connected where there is no cell signal.
Your procedure, your order
Every site is different. Your response should be too.
When an alarm comes in, the first thing a Sirix operator does is open your site’s predefined procedure. Then they carry out each action in the exact order you set. You decide who is called, when, and what happens if no one answers.
Choose the actions. Set the order.
Operators contact the local emergency services or agencies your procedure calls for, wherever your worker is. Response times on site depend on those local services.
Optional add-on
See what is happening, not just that something is.
If your site has cameras, Sirix operators can look at them the moment a lone worker alarm comes in. Seeing the scene helps operators understand the situation, choose the right action, and share what they see with emergency services when needed.
Works with your devices
Keep the devices your team already uses.
Sirix is technology agnostic, with 500+ manufacturers supported. Whatever lone worker app, wearable or satellite device your team carries, we can most likely connect it to our command center, so every alarm reaches a live operator 24/7.
Logos shown as examples of supported devices and apps. Compatibility confirmed with a Sirix specialist.
Visibility
Know what happened, every time.
Every lone worker event handled by Sirix is documented. You get a live web portal to follow your workers and an instant report by email when each event is closed.
Live web portal
Track worker status in real time, update accounts, and review full incident histories, including voice notes, texts, GPS locations and reports.
Instant incident reports
As soon as the operator closes an event, a time-stamped report is emailed to the people you choose: your emergency contact list, your security provider, or anyone else you name. Reports show what happened and each step taken, such as whether police were dispatched.
Who it protects
Built for the people who work alone.
Lone worker alarm response protects any employee who works out of sight or earshot of coworkers. It is most used in healthcare and home care, construction, utilities and oil and gas, hospitality, retail, manufacturing and labs, cleaning and maintenance, transportation, agriculture and security.
Healthcare and home care
Who works alone: home care nurses, therapists and social workers visiting clients.
What Sirix adds: a discreet panic button answered by a live operator when a visit turns violent or a worker falls ill.
Construction
Who works alone: workers on remote sites, early shifts or at height.
What Sirix adds: fall and no-motion alerts that bring help even when the worker cannot call.
Utilities, oil and gas
Who works alone: field technicians and inspectors far from cell service.
What Sirix adds: satellite device support and GPS so operators know where to send help.
Hotels and hospitality
Who works alone: housekeepers and room attendants in guest rooms.
What Sirix adds: a live operator on every panic alert, on top of the on-site response that hotel panic button laws require.
Retail and late closing
Who works alone: staff opening or closing the store, or counting cash alone.
What Sirix adds: a silent alarm answered by a real person, day or night.
Manufacturing and labs
Who works alone: technicians handling machinery or hazardous products.
What Sirix adds: man-down detection and a set procedure for every emergency.
Cleaning and maintenance
Who works alone: night cleaning crews and maintenance staff in empty buildings.
What Sirix adds: timed check-ins that trigger help when someone does not respond.
Transportation, agriculture and security
Who works alone: drivers, farm workers and guards on solo shifts.
What Sirix adds: coverage that follows the worker, by cell or satellite.
Laws and regulations
Are employers required to protect lone workers?
In Canada and the US, employers have a general duty to protect workers from recognized hazards, and working alone is one of them. Several Canadian provinces have specific working alone rules, and some US states and cities require panic buttons for certain isolated workers. Rules vary by jurisdiction, so check the ones that apply to your workplace.
Canada
Across Canada
No jurisdiction bans working alone. Employers must still take reasonable steps to protect workers who do.
Alberta, British Columbia, Manitoba, New Brunswick and Saskatchewan
These provinces have rules written specifically for working alone, such as hazard assessments, procedures and regular contact with the worker.
Newfoundland and Labrador and Prince Edward Island
Employers must also have policies and procedures for workers who may work alone.
Quebec
When a worker works alone in an isolated place where they cannot call for help, an effective means of surveillance is required.
Ontario and Nova Scotia
No working alone regulation, but employers’ general duty to take every reasonable precaution still applies.
United States
Federal
OSHA has no standard written only for working alone, but the General Duty Clause requires employers to keep the workplace free of recognized hazards that could cause death or serious harm.
Washington State
RCW 49.60.515 requires hotel, motel, retail and property services employers to give a panic button to each isolated employee, including housekeepers, janitors and some security guards.
Illinois
The Hotel and Casino Employee Safety Act requires a panic button or notification device for employees who work alone in guest rooms, restrooms or casino floors.
New Jersey
Since January 2020, hotel employers must give a panic button to employees who work alone in guest rooms.
Cities
Several cities, including Seattle and Oakland, have their own hotel panic button ordinances.
Sirix is not a law firm and this section is not legal advice. It is a general overview, and rules can change. Confirm the rules that apply to your workplace with your provincial or state authority or a legal professional.
Cost
How much does lone worker monitoring cost?
In North America, lone worker monitoring with 24/7 live operators typically costs between $20 and $60 per worker per month, based on published vendor pricing in 2025 and 2026. App-only plans, where alerts go to a manager instead of a monitoring center, are often advertised under $10 per worker per month. Your price depends on the number of workers, the devices they use and your response procedure.
$20 to $60
per worker, per month, with 24/7 live operators
Under $10
per worker, per month, app only with no live response
$48,000
economic cost of one medically consulted work injury in the US
Two ways to be billed
Per worker
Each worker who carries the app or a wearable device is billed monthly. Best for mobile teams and field staff.
Per location
A shared panic button or device at a fixed location, such as a store counter, a lab or a reception desk, is billed monthly per location. Best when whoever is on shift needs protection.
A full year of 24/7 monitoring for one worker, even at the top of the market range, costs less than 2% of the economic cost of a single medically consulted work injury.
Ranges are market estimates based on published North American vendor pricing for lone worker monitoring, not a Sirix quote. Injury cost: National Safety Council, Injury Facts, 2024 data. Your final price is confirmed with a Sirix specialist once we understand your needs.
- The command center
Real people. Always on.
Every lone worker alarm is answered as fast as possible, 24/7, 365 days a year, by a trained, bilingual operator at the Sirix command center. Sirix operates a 24/7 command center, with a redundant backup center for uninterrupted coverage, monitoring 25,000+ devices across 230+ cities throughout North America.
Trained operators
Every operator follows each site’s predefined procedure, step by step.
Always staffed
A redundant backup center keeps coverage running if anything goes wrong.
Bilingual
Every call handled in English or French.
Get started
Tell us about your lone workers.
A Sirix specialist will contact you to understand your needs and recommend the right setup. No commitment.
Call 1-855-788-1919, 24/7
Email info@sirixmonitoring.com
By submitting, you agree to be contacted by Sirix about your request. See our privacy policy.
FAQ
Lone worker monitoring, answered.
What is lone worker monitoring?
Lone worker monitoring, also called lone worker alarm response, is a service where a monitoring center answers alarms from employees who work alone. When a worker misses a check-in, presses a panic button, falls or stops moving, a trained operator at the Sirix command center receives the alarm and follows the employer’s emergency procedure, 24/7.
How does lone worker monitoring work?
Workers check in at set intervals from a phone app, a wearable, a basic phone or a satellite device. If a check-in is missed or an alert is triggered, the alarm goes to the Sirix command center. An operator opens the site’s procedure, contacts the right people and services in the order set by the employer, and stays engaged until the worker is safe.
What happens when a lone worker misses a check-in?
The system raises an alarm automatically. A Sirix operator then follows your procedure, which often starts with calling the worker back, then the key holder or manager, and if needed emergency services. You choose the steps and their order.
How much does lone worker monitoring cost?
In North America, lone worker monitoring with 24/7 live operators typically costs $20 to $60 per worker per month, based on published vendor pricing. App-only plans without live response often cost under $10 per worker per month. Your final Sirix price is confirmed with a specialist once we understand your needs.
Do my workers need a smartphone?
No. Workers can check in by text or voice from any phone, including basic phones and landlines. Smartphones add features such as GPS, fall detection and a panic button in the app.
Does it work where there is no cell signal?
Yes, with a satellite device. Satellite messengers such as Garmin inReach and Globalstar SPOT can send check-ins and alerts from remote areas with no cell coverage.
Which lone worker devices and apps work with Sirix?
Sirix is technology agnostic, with 500+ manufacturers supported. Most lone worker apps, wearables and satellite devices can be connected to the Sirix command center. A Sirix specialist confirms compatibility with your devices.
Who answers the alarm?
A real person: a trained, bilingual operator at the Sirix command center, 24/7, 365 days a year. Sirix also runs a redundant backup center for uninterrupted coverage.
Can operators send police, an ambulance or a guard?
Yes, when your procedure calls for it. Operators contact the local emergency services, a guard agency such as RSPNDR, or any agency your site already works with. Arrival times on site depend on those local services.
Can operators see what is happening during an alarm?
Yes, if you add camera verification. When your site has cameras, operators can view them as soon as an alarm comes in, which helps them choose the right response and describe the scene to emergency services.
Are employers required by law to monitor lone workers?
It depends on where you operate. Several Canadian provinces, including Alberta, British Columbia, Manitoba, New Brunswick and Saskatchewan, have specific working alone rules. In the US, OSHA’s General Duty Clause applies, and states such as Washington, Illinois and New Jersey require panic buttons for some isolated workers. Sirix does not give legal advice, so confirm the rules that apply to you.
What is the difference between a lone worker app and lone worker monitoring?
A lone worker app sends alerts, usually to a manager or coworker. Lone worker monitoring adds a 24/7 command center where trained operators act on every alert, follow a set procedure and document each event.
Related services
Panic button monitoring
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Alarm video verification
Operators confirm alarms on video before acting.
VIP safe passage monitoring
An operator watches over openings, closings and walks to the car.
Emergency intercom monitoring
Every emergency call point answered by a live operator.
No one should work alone without backup.
Your workers check in. Sirix answers every alarm, follows your procedure and stays with it until help arrives.